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General terms and conditions

General Terms and Conditions


Orders : we can accept orders only with payment included. Any order is the responsibility of the person or company placing it. The person or company must pay the total shipping charges indicated by the shipping agent for any country in the world.


The acknowledgment of an order by regular mail or the validation of this order on our website means the acceptance of the terms and conditions by the client.

Confidentiality : you have the right to access and rectify your personal information.

Periodic information : beeing customer of our website jeanbouis.com gives you the privilege to be informed regularly and free about our new products and the last news about JEAN BOUIS Parfumeur.

If you do not wish to receive this e-mail, please let us know by writing to us.

By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered.

Following the international conventions on the intellectual property, this writing is protected. The copy of this document is authorized only for private use, for research or teaching and strictly for non profit purposes. In that case, the name of the author and the source of the document must be indicated. The title, the website jeanbouis.com, the content of the text, the illustrations and pictures as well as the software and all the information available on the website jeanbouis.com are the property of JEAN BOUIS Parfumeur.

The website jeanbouis.com allows his visitors to make electronic copies or print these documents only for preparing their purchases or placing an order at JEAN BOUIS Parfumeur’s.

Delivery times and shipping charges

The indicated times of delivery may vary according to when they are sent. We must add 24 hours for handling the orders. Orders placed on Fridays after 12 pm will be sent on Mondays.

Packages are sent as soon as we receive payment. Credit card payment speeds up delivery.


  Priority Mail > COLISSIMO EXPERT Express Mail > CHRONOPOST
Delivery times Tariff Delivery times Tariff
France 2 to 3 days 8,00 € 24 hours 16,00 €
European Union 6 to 8 days 16,00 € 2 to 4 days 26,00 €
Other countries 8 to 10 days 28,00 € 2 to 4 days 47,00 €

Tariff for France, DOM/TOM and European Union

Prices charged for items ordered on jeanbouis.com include all sales taxes applicable in France. No additional tax or custom fee will be due upon merchandise reception. Shipping costs are calculated separately.

Tariff for countries others than DOM/TOM and European Union

Prices charged for items ordered on jeanbouis.com are tax free. You might have to pay taxes or custom fees at the time of delivery if applicable. Shipping costs are calculated separately.

Secured payment

Bank server
No one can access your credit card number. Instantly encrypted, it goes directly to the bank without passing through our sever. It is impossible for us to access this confidential information. The bank processes the transaction automatically and the numbers are not saved on our server.

SSL System of encryption
Your credit card and your personal information are perfectly protected. We use the SSL protocol (Secure Socket Layer) used by all the European banks today. It indicates that you are on a secure website. The information entered is automatically encrypted and you can navigate securely on the Internet.

The absolute confidentiality of our customers is a priority for us.

  • In no way we will communicate any personal information to anyone.
  • The content of your packages is not described on the label.
  • The personal aspect of our correspondance remain privileged information.

A charter of quality

Connecting to the website jeanbouis.com makes you accept automatically all the general terms of sale and use. Confidentiality
You have the privilege to access and rectify your own personal information.

In order to contact our services, go to the page “ contact us “ and leave us a message. We will answer you as quickly as possible.

Presentation of the products
The products are described with great exactitude. Some changes may occur in the latest version of our software. If, in spite of all our precautions, some small errors slipped by, we cannot be held responsible.